Frequently Asked Questions
Find answers to common questions about our products, orders, and services.
Orders & Payments
How do I place an order? expand_more
Browse our collections, add items to your cart, and proceed to checkout. You can pay via UPI, credit/debit card, net banking, or cash on delivery for orders under ₹50,000.
Can I cancel my order? expand_more
Yes, you can cancel your order before it enters the "Processing" stage. Go to My Orders, select the order, and click "Request Cancellation". Refunds are processed within 5-7 business days.
Do you offer EMI options? expand_more
Yes, we offer EMI through leading banks on credit card payments. EMI options are available at checkout for orders above ₹10,000.
Is Cash on Delivery available? expand_more
COD is available for orders under ₹50,000, subject to PIN code serviceability. Check availability by entering your PIN code on the product page.
Products & Quality
Are your products hallmarked? expand_more
Yes, all our gold jewellery is BIS hallmarked with 916 purity (22K) or 750 purity (18K). Every diamond is IGI certified.
How is the price calculated? expand_more
Price = (Gold Weight × Live Gold Rate) + Making Charges + Stone/Diamond Charges + 3% GST. We update gold rates in real-time.
Do you offer customisation? expand_more
Yes! Use our Bespoke service to request custom designs. Our designers will work with you to create your dream piece.
What is your purity guarantee? expand_more
We guarantee the purity of all our products. Every piece comes with a certificate of authenticity and BIS hallmark.
Shipping & Delivery
How long does delivery take? expand_more
Standard delivery takes 5-7 business days. Made-to-order pieces may take 15-20 business days. Express delivery is available for select PIN codes.
Is shipping free? expand_more
Yes, we offer free insured shipping on all orders across India. All shipments are fully insured and tamper-proof sealed.
Do you ship internationally? expand_more
Currently, we ship only within India. International shipping will be available soon.
Returns & Exchange
What is your return policy? expand_more
We offer a 7-day return policy for unaltered items in original packaging. Custom/bespoke orders are non-returnable.
Can I exchange my jewellery? expand_more
Yes, you can exchange any Mangalya jewellery piece for full value (minus making charges) towards a new purchase at our showrooms.
How do refunds work? expand_more
Refunds are processed within 5-7 business days to your original payment method once we receive and verify the returned item.